Apartments in Austin, TX
FAQs about Life at Crosstown
We’ve gathered answers to the most common questions about life at our community, from leasing details to our amenities and neighborhood highlights.
Our goal is to provide helpful information about common questions below. If you don’t find what you're looking for here, please contact our team. We look forward to assisting you!
Affordable Housing & Income Qualifications
Yes! Crosstown participates in an affordable housing program offering thoughtfully designed apartment homes at rental rates based on qualifying household income. Applicants must meet income eligibility guidelines and standard rental qualifications.
Eligibility is determined by your household's total gross annual income, household size, and the income limits applicable to the apartment home you select. Our leasing team can help you review the requirements and determine which apartment options may be available to you.
Crosstown offers apartment homes within designated Area Median Family Income (AMFI) categories, including 60%, 80%, 90% & 120%. Income qualifications and apartment availability vary by program and household size.
Yes. Crosstown accepts applications from individuals participating in the Housing Choice Voucher Program. All applicants must meet the applicable rental qualification criteria.
Yes. Residents participating in Crosstown's affordable housing program are required to complete annual income recertifications. Our management team will provide information regarding the necessary documentation and deadlines.
Absolutely! Applicants receiving Social Security benefits, retirement income, or other qualifying sources of income are welcome to apply at Crosstown. Eligibility is determined based on total household income, applicable income limits, and rental qualification requirements.
Student status alone does not automatically disqualify an applicant from living at Crosstown. All applicants must meet the applicable income eligibility requirements and rental qualification criteria.
Leasing & Applications
Applying is easy! Visit our website, explore our available floorplans, and select the apartment home that best fits your needs. Follow the application instructions online, or contact our leasing team for assistance.
Applicants will need to provide a valid government-issued photo ID, income verification, and any additional documentation required to complete the rental application. Applicants qualifying for affordable housing may be asked to provide additional household and financial information.
Application processing times may vary depending on screening results, document verification, and affordable housing eligibility requirements. Our leasing team will keep you informed throughout the application process.
Yes! Self-employed applicants are welcome to apply. Additional financial documentation may be requested to verify income and determine eligibility under the applicable housing program.
Absolutely! We encourage prospective residents to experience Crosstown firsthand. Tours can be scheduled directly through our website or by contacting the leasing office.
Pricing, Deposits & Utilities
Utilities are separate from the base monthly rent. Residents are responsible for applicable utility charges and services as outlined in their lease agreement. Please review our fee schedule for more details.
Certain additional fees may apply beyond the base monthly rent. Crosstown provides a detailed fee breakdown on our Floorplans page to help prospective residents understand their anticipated monthly housing costs.
Community Amenities & Parking
Yes! Crosstown features a parking garage for residents. Contact our leasing team for information regarding parking availability, registration, and applicable fees.
Yes! Our community features a fully equipped fitness center and a separate yoga studio, providing residents with convenient options to maintain an active lifestyle.
Absolutely! Crosstown offers dedicated coworking areas, including a conference room and individual privacy booths, perfect for remote work, studying, or meetings.
Yes! Residents have access to a secure bicycle storage area, making it convenient to enjoy Austin's nearby cycling routes and outdoor spaces.
Yes! Crosstown apartment homes feature in-home washers and dryers for added convenience.
Pet Policies & Amenities
Yes! Crosstown offers an on-site dog park, making it easy for residents to care for and spend time with their furry companions.
Crosstown is a pet-friendly community! Certain pet policies, restrictions, and fees may apply. Please contact our leasing team for specific information regarding pet eligibility.
Yes. Crosstown welcomes assistance animals in accordance with applicable fair housing laws. Please contact our leasing team for information about requesting a reasonable accommodation.
Crosstown is a pet-friendly community and welcomes up to two pets per apartment home. Please contact our leasing team for additional information regarding our pet policies.
Leasing & Rental Requirements
Crosstown does not accept traditional guarantors or co-signers. However, we offer an alternative through TheGuarantors, a third-party program that may help qualifying applicants meet rental approval requirements. Contact our leasing team to learn more about this option.
Yes. Renters insurance is required for residents at Crosstown. Renters insurance helps protect your personal belongings and provides coverage for certain unexpected events. Our leasing team can provide additional information regarding the community's insurance requirements.
Resident Services
Residents can conveniently make rent payments through our online Resident Portal or mobile app. These platforms provide an easy way to manage payments, view account information, and access additional resident services.
Parking & Community Amenities
Yes! Crosstown offers designated guest parking for visitors. Guests are encouraged to follow community parking guidelines to ensure a convenient experience for everyone.
Absolutely! Crosstown offers a Game Room that residents can reserve for private gatherings, celebrations, and special occasions. Reservations are subject to availability, and an additional reservation fee or deposit may apply. Contact our management team for reservation details and community guidelines.
Our fitness center is open 24 hours a day, 7 days a week, so residents can enjoy a workout whenever it fits their schedule! Our resort-style swimming pool is open daily from 8:00 AM to 10:00 PM.
